Get in touch
Questions about plans, custom builds or migrations? The HostBilby team is standing by.
Send us a message
Drop us a line and our team will get back to you shortly — usually within one business hour, 9 AM to 9 PM EST.
- We'll reply within 24 hours.
- Live chat
- Available on Discord, 9 to 9 EST.
- 99.99% uptime SLA
- Our network and infrastructure.
What happens after you hit send
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1
Triage within the hour
A real engineer reads every ticket — no canned auto-responder to escape first.
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2
Quote or solution drafted
Custom builds get a quote within one business day; support tickets get a working answer.
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3
Hand-off to delivery
Orders go to provisioning; tickets stay with the engineer until they're closed clean.
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4
Follow-up & post-mortem
We close the loop and (when relevant) tell you what we changed to prevent a repeat.
7-day money-back
Cancel within the first week, get the money back. No fine print, no retention pitch.
99.99% uptime SLA
Verified across the last 12 months and credited if we miss it.
Real-human support
9 AM – 9 PM EST every day, including weekends and public holidays.
No surprise pricing
The renewal price equals the signup price. Always.
Where we run from
Three Tier III North American facilities today, more coming online through 2026.
Los Angeles
Valley Forge
Spokane
Toronto